Privacy Policy

Personal information: When you register, we collect your Telegram username, Telegram ID and registration time.

Usage information: We automatically collect data about how you interact with the platform, including pages viewed, visit time, device type, browser and IP address.

Cookies and tracking: We use cookies to improve the user experience, remember preferences and analyze traffic.

Payment data: For VIP members, payments are processed through secure third-party payment providers. We do not store raw card data.

To deliver, maintain and improve our football AI analysis service.

To personalize the experience and recommend relevant content based on usage history.

To send service notifications, system updates or policy changes.

To analyze usage trends, optimize performance and develop new features.

To ensure safety and detect/prevent fraud or abuse of the service.

We apply appropriate technical and organizational safeguards to protect your personal data from unauthorized access, loss or disclosure.

Data is encrypted in transit (SSL/TLS) and stored on secure servers with strict access controls.

We regularly review and update our security measures to address new threats.

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information.

We do NOT sell, rent or trade your personal information to any third party for commercial purposes.

Data may be shared with service partners (hosting, analytics, payments) only to the extent necessary to operate the Service.

We may disclose information when required by competent legal authorities or to protect our legal rights.

In a merger, acquisition or sale of assets, user data may be transferred to the receiving party, subject to an equivalent privacy policy.

Right to access: You may request a copy of the personal information we hold about you.

Right to rectify: You may request correction of inaccurate personal information.

Right to opt out: You may opt out of marketing emails or promotional notifications at any time.

Right to withdraw consent: You may withdraw previously granted consent, though this may affect availability of some features.

You may request full deletion of your personal data by emailing support@ballxai.com. Requests are processed within 30 working days.

Account data is retained while the account is active and for 90 days after deletion for backup purposes.

Anonymized analytics data (no personal identifiers) may be kept indefinitely to improve the AI.

Payment data is retained per accounting laws for at least 5 years.